The Experience Watchtower: The 22 Best Tools for Digital Experience Monitoring - Obkio (2023)

In today's digital environment, where user experience can make or break a company's success, organizations place increasing importance on monitoring and optimizing their digital experience. Enter the world of DEM (Digital Experience Monitoring) tools that act as vigilant watchdogs, ensuring every user interaction is seamless, satisfying, and productive.

In this article, we take a comprehensive look at the top 22 digital experience monitoring tools, which together make up the “experience watchtowers”. These tools are a precursor to user experience and provide businesses with the ability to measure, monitor, and improve the performance and satisfaction of their digital services.

From Real User Tracking (RUM) to Synthetic Tracking to Application Performance Monitoring (APM) and more, these state-of-the-art tools offer a range of features and capabilities that enable organizations to drill down into the intricate details of user journeys. By leveraging data-driven insights, organizations can uncover hidden performance bottlenecks, optimize user flows, and improve the overall digital experience.

In the Experience Watchtower, you'll meet established industry giants and emerging disruptors, each with their own unique skills and attributes. From dynamic analysis engines that uncover the mysteries of user behavior to APM solutions that examine every layer of application performance, these tools have established themselves at the forefront of digital experience monitoring.

Whether you want to track external customers' behavior, understand their preferences, or provide your internal teams with leading web performance monitoring tools and capabilities, The Experience Watchtower is for you. We've compiled this list to guide you through the vast DEM tools landscape and give you an insight into the capabilities, benefits, and unique aspects of each tool.

Join us on this journey as we explore the world of digital experience monitoring and discover the tools that will shape the success of your digital initiatives. Learn how these cutting-edge solutions provide unprecedented visibility into your user interactions, enabling you to create exceptional experiences with lasting impact.

Digital Experience Monitoring (DEM) tools are software solutions for monitoring and analyzing the performance and user experience of digital services, applications and websites. They provide insights into the end-to-end digital user experience and help organizations identify and resolve issues that can impact user satisfaction and business outcomes.

Digital experience monitoring tools typically leverage a combination of real user monitoring (RUM), synthetic monitoring, and application performance monitoring (APM) technologies to collect data and provide deep insights into the user journey.Here are some key features and capabilities of digital experience monitoring tools:

1. Real User Tracking (RUM):Digital experience monitoring tools collect data from actual users accessing digital services. They collect and analyze metrics like page load time, response time, network latency, and user interaction. This data helps companies understand how users experience their services and identify performance bottlenecks.
2. Composite Tracking:Digital experience monitoring tools simulate user interactions with digital services from different locations and devices. By mimicking user behavior, they measure and monitor performance metrics like page load times, transaction completion rates, and uptime. Synthetic monitoring allows key user experiences to be proactively tested and tracked.
3. End-to-End Visibility:Digital experience tracking tools provide insight into the entire user journey, from the first interaction with an app or website to the completion of the desired action. They monitor and analyze performance at various levels including client integrations (e.g. browser performance), network, server and third-party integrations.
4. User Experience Analysis:Digital experience monitoring tools provide analytics and reporting capabilities to interpret the data collected. They provide insights into user behavior, conversion rates, repeat sessions, error rates, and other metrics. With this information, organizations can identify patterns, diagnose problems, and optimize the user experience.
5. Alarm and event management:Digital experience monitoring tools can send notifications or alerts when performance metrics deviate from defined thresholds. This enables proactive identification and resolution of issues to minimize downtime and mitigate user impact. Incident management features help teams collaborate effectively and resolve issues.
6. Third party monitoring:Many digital services rely on third-party integrations, such as content delivery networks (CDNs), advertising platforms, or social media widgets. Digital experience monitoring tools monitor the performance and availability of these third-party components to ensure they are not impacting the overall user experience.
7. Mobile tracking and API:Digital experience monitoring tools typically support monitoring of mobile applications and APIs. They monitor the performance and user experience of various mobile devices, operating systems, and network conditions. API monitoring ensures backend services and integrations are working as expected.

By using digital experience monitoring tools, organizations can proactively monitor, analyze, and optimize the digital experience of users. These tools help improve user satisfaction, increase conversion rates, and drive better business outcomes.

Digital Experience Monitoring (DEM) tools can be divided into two broad categories based on the users they monitor: internal users (employees) and external users (customers or end users). These categories reflect the organization's different monitoring needs and objectives.

External user tracking is about measuring the behavior and experience of customers or end users who interact with an organization's applications, websites or digital services. The main goal is to understand how external users perceive and interact with these digital touchpoints. This information is critical to increasing user satisfaction, optimizing conversion rates, and improving the overall customer experience.

• Google Analytics:Google Analytics is a widely used web analytics tool that provides information about user behavior, website traffic, conversion rates and other relevant metrics. It helps businesses monitor and analyze every aspect of their website or application's performance.
• Application performance monitoring (APM) tools:APM tools like Dynatrace, AppDynamics, New Relic, etc. provide comprehensive monitoring solutions to monitor application performance and availability. They provide real-time insight into the performance of application components, database queries, and external dependencies.

These tools collect data from external users, such as B. Page load times, response times, conversion rates and user interactions. They help organizations identify performance bottlenecks, diagnose problems, and optimize user experiences for better business outcomes.

External user tracking tools focus on measuring and optimizing the experience of customers or end users interacting with an organization's applications, websites or digital services.The general functions of these tools include:

• Performance Monitoring:External user monitoring tools track and analyze performance metrics such as page load times, response times, and transaction completion rates. They provide information about performance bottlenecks, slow-loading pages, or support issues that may impact the user experience.
• Analysis of user behavior:These tools provide user behavior analysis capabilities, including session replays, click heat maps, and conversion funnel analysis. They help companies understand how users navigate a website or application, spot usability issues, and optimize user flows for better conversions.
• Availability monitoring:External user tracking tools track the availability of a website or application from different geographic locations and devices. They detect and notify organizations of outages or outages, ensuring users can continue to access services.
• Error and notification management:These tools monitor and manage errors, exceptions, and warnings generated by applications or websites. They provide insight into error rates, identify root causes, and enable organizations to address issues earlier, reducing the impact on user experience.
• Third party integration tracking:Many external user-tracking tools offer the ability to monitor the performance of third-party integrations such as content delivery networks (CDNs), advertising platforms, or social media graphs. This ensures that these integrations don't negatively impact the overall user experience.

Internal user monitoring focuses on measuring the performance and experience of the tools, applications, and network infrastructure used by an organization's employees. The main goal is to ensure that the internal systems function optimally, support efficient work processes and enable employees to work optimally.

Internal user tracking tools include:

• Monitor network performance:Tools like Obkio, Kentik, ThousandEyes, and Catchpoint are designed to monitor network performance, including latency, packet loss, bandwidth usage, and network availability. These tools help organizations identify and resolve network issues that can impact employee productivity and system performance.
• Employee Experience Monitoring (EEM): EEM tools provide insights into how employees interact with digital tools and services. You track metrics like application response times, connection durations, application errors, and the overall employee digital experience. By identifying performance issues or usability challenges, EEM tools help companies optimize internal systems and improve employee productivity.

Internal user monitoring tools ensure internal applications, tools and network infrastructure are reliable, responsive and responsive to employee needs. By proactively monitoring and resolving issues, organizations can increase employee satisfaction, reduce downtime, and improve operational efficiencies.

Internal user monitoring tools focus on measuring and optimizing the performance and availability of the tools, applications, and network infrastructure used by an organization's employees.Common features of these tools include:

• Monitor network performance:Internal user monitoring tools provide insight into network performance metrics including latency, packet loss and bandwidth usage. They help organizations identify network bottlenecks, troubleshoot connectivity issues, and ensure employees are getting the best network performance.
• Application Performance Monitoring (APM):The APM functionality in the Internal User Monitoring Tool helps companies to monitor and analyze the performance of internal applications. It monitors metrics like response times, resource consumption, and transaction flow to identify any performance issues impacting employee productivity.
• User Experience Monitoring:These tools measure and analyze employees' digital experiences using internal tools and applications. They log user interactions, monitor response times and provide information about internal system availability and performance.
• Endpoint performance monitoring:Internal user monitoring tools often include the ability to monitor endpoints used by employees, such as laptops, desktops, or mobile devices. They monitor device health, software performance, and security compliance to ensure optimal endpoint performance.
• Incident and problem management:Internal user monitoring tools provide incident and problem management capabilities related to internal systems. They help IT teams track and prioritize issues, collaborate on solutions, and ensure there is minimal disruption to employee workflows.

These capabilities allow organizations to optimize the performance, availability, and usability of internal systems and ensure employees can work effectively and efficiently.

In summary, digital experience tracking tools can be divided into external user tracking and internal user tracking depending on the type of users they follow. External user monitoring tools monitor and analyze customer or end-user behavior and experiences, while internal user monitoring tools ensure the performance and availability of the tools and systems used by employees. Both categories play a key role in optimizing the overall digital experience and achieving business success.

Ensuring optimal performance and availability of internal tools, applications, and network infrastructure is critical for organizations to keep their people working efficiently and staying productive. In-house digital experience user monitoring tools that focus on monitoring network performance and application performance play a key role in identifying and resolving issues that may be impeding employee workflow. In this section, we present a curated list of the 13 best network and application performance monitoring tools designed for internal user monitoring.

These tools provide deep insights into network health, application performance, and employee digital experiences. By using these tools, organizations can proactively monitor, diagnose, and optimize their internal systems to create an environment that enables employees to perform at their best.

Obkio provides cloud-based network performance monitoring tools that provide real-time monitoring and performance analysis for cloud networks. The platform offers a range of features including network latency and loss monitoring as well as bandwidth monitoring to identify network bottlenecks and optimize network performance. Obkio's main features include continuous network testing, automatic notifications, device monitoring, and usage reports.

One of the strengths of the Obkio network monitoring tool is its user-friendly interface. The platform's intuitive user interface provides real-time network performance information, enabling users to quickly identify and troubleshoot network issues. Users can access network monitoring and testing capabilities through an easy-to-use interface that provides a range of options for identifying and resolving network problems.

Obkio offers a range of dashboards and visualizations that provide real-time data on network performance. The platform provides a home page, agent detail page, network session page, dynamic data center dashboard, dynamic branch dashboard, branch dashboard, visual audit trails, thresholds and alerts to help users monitor and optimize network performance.

Obkio Prices:

• Frei:2 agents | 1 device | 1 user (limited functions)
• $399/month: 10 agents | 5 devices | 2 users
• $699/month: 10 agents | 10 devices | 5 users
• Additional charges for additional agents, devices and users

Obkio User Ratings:

• Capterra/GetApp/Software Tips 4.9 (52 Ratings)
• Gartner 4.7 (7 reviews)
• G2 4.9 (10 ratings)
• SourceForge 5 (6 Reviews)

If you're interested in seeing Obkio's network monitoring platform in action, a demo is available on their website.

Kentik is a network traffic intelligence platform that provides real-time network performance monitoring and analysis.

Its features include DDoS protection, network security monitoring, network performance optimization, and API integration. Kentik offers two pricing options - Essentials and Pro - which differ in terms of FPS, API queries/hour, dashboards and scheduled reports.

Kentik's Network Observability Cloud pricing is based on the number of flow logs processed per second and ranges from $48,000 to $516,000 per 12 months. Kentik's user-friendly interface allows users to quickly identify and troubleshoot network issues.

Kentick commented:

• Capterra Tips/GetApp/Software: 4.6 (16 ratings)
• G2: 5 (3 ratings)
• Gartner 4.8 (94 reviews)
• Confidence radius 9.9 (2 votes)

Thousand Eyes is a cloud-based network performance monitoring tool that provides real-time monitoring and analysis of network performance, application performance, and user experience. Key features include real-time alerts, device monitoring, network topology mapping, and application performance monitoring.

Annual pricing for Thousand Eyes is $50,000 for 5,275 units and $17,520 for 100 endpoint agents. Thousand Eyes user-friendly interface helps users to quickly identify and solve network problems.

Thousand Eyes User Reviews:

• Capterra/GetApp/Software Tips 4.6 (5 Ratings)
• G2 4.5 (57 reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.5 (4 ratings)
• Trust Radius 9 (65 votes)

Catchpoint is a cloud-based network and digital experience monitoring platform that provides real-time monitoring and analytics of network performance, web performance, and user experience. Key features include real-time notifications, device monitoring, network topology mapping, and API integration.

Catchpoint pricing options include Catchpoint Digital Observability subscriptions ranging from $25,000 for 12 months to $75,000 for 36 months. Catchpoint's user-friendly interface allows users to quickly identify and troubleshoot network problems.

Snappoint User Ratings

• G2 4.5 (90 reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.1 (7 reviews)
• Confidence radius 9.3 (63 votes)

See the power of the Catchpoint platform in action! This demo provides an overview of Catchpoint's real-time visibility into various dashboards of global surveillance networks and platforms. You'll learn how monitoring teams use Catchpoint to run synthetic tests, analyze real-time user data, and monitor overall network performance to optimize user experience.

AppNeta is a cloud-based network performance monitoring tool that provides real-time monitoring and analysis of network performance and application performance. Key features include real-time notifications, device monitoring, network topology mapping, and API integration. AppNeta offers five pricing options including Small Office, Large Office, Data Center, and two global monitoring options.

Pricing ranges from $1,299 per year to $26,499 per year. AppNeta's user-friendly interface allows users to quickly identify and troubleshoot network problems.

AppNeta User Ratings

• Capterra/GetApp/Software Tips 4.5 (2 Ratings)
• G2 4.3 (12 ratings)
• Gartner 4.4 (29 Reviews)
• PeerSpot 4.7 (5 ratings)
• Confidence Radius 9 (9 votes)

LiveAction is a cloud-based network performance monitoring and diagnostics tool that provides real-time network performance monitoring and analysis.

Key features include real-time alerts, network topology mapping, application performance monitoring, and API integration. LiveAction offers multiple pricing options including LiveNX WAN Perpetual License and LiveNX SMB Perpetual License.

Prices range from $14,000 to $994,500. LiveAction's user-friendly interface allows users to quickly identify and troubleshoot network problems.

LiveAction User Ratings

• Capterra/GetApp/Software Tips 4 (1 Comment)
• G2 4.6 (41 reviews)
• Gartner 4.9 (5 reviews)
• PeerSpot 3.5 (3 Reviews)
• Confidence Radius 9 (9 votes)

A comprehensive IT management software solution that provides network bandwidth monitoring capabilities. It offers real-time traffic analysis, bandwidth usage reports, device monitoring, and more. It monitors various network devices and applications and provides customizable alerts and notifications to alert users to network performance issues. PRTG offers a cloud-based network monitoring service that allows users to monitor their network from anywhere and offers flexible deployment options.

PRTG Network Monitor offers a range of pricing options depending on the number of devices and the aspects to be monitored (features or functionality within PRTG). For on-premises use, PRTG offers perpetual licenses at a one-time cost that depends on the number of aspects and devices, ranging from $1,899 for 50 devices to $16,899 for 1,000 devices. In addition, maintenance licenses are available for ongoing support and updates. For cloud-based usage, PRTG offers a managed solution with annual tiers and device prices ranging from $1,699 for 50 devices to $16,999 for 1,000 devices.

PRTG User Reviews

• Capterra/GetApp/Software Tips 4.6 (171 Ratings)
• G2 4.5 (84 reviews)
• Gartner 4.6 (236 Reviews)
• PeerSpot 4.5 (4 ratings)
• Confidence radius 8.6 (212 votes)
• TrustPilot 4.4 (1055 Reviews)

A popular IT management software solution that offers network bandwidth monitoring capabilities. It offers real-time traffic analysis, bandwidth usage reports, device monitoring, and more. It monitors a range of network devices and applications and provides customizable alerts and notifications to alert users to network performance issues. OPManager offers a cloud-based network monitoring service that allows users to monitor their network from anywhere and offers a range of deployment options such as: B. on-premises, hosted or as a virtual appliance.

Manage Engine OPmanager is available in two editions: Standard and Professional, which offer different packages depending on the number of devices and users. Standard editions range in price from $95 for 10 devices, 2 users to $4,095 for 1000 devices, 2 users. Pro plans range from $145 for 10 devices, 2 users to $5,995 for 1,000 devices, 2 users. All prices include AMS (Annual Maintenance and Support) fees.

Engine OPmanager User Comments Manager:

• Capterra/GetApp/Software Tips 4.7 (47 Ratings)
• G2 4.3 (39 ratings)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.5 (4 ratings)
• Confidence radius 7.8 (63 votes)

A comprehensive network performance monitoring tool that provides real-time insight into network performance and health. It offers network device monitoring, traffic analysis, and real-time alerts and notifications to identify and fix network problems. SolarWinds offers a cloud-based network monitoring service that allows users to monitor their network from anywhere with flexible deployment options.

SolarWinds Network Performance Monitor (NPM) licensing is based on the number of network components being monitored, including nodes, interfaces, and volumes. Pricing ranges from $1,785 to $40,689 per year depending on the number of items tracked. The perpetual pricing options are as follows:

Note that the prices in parentheses represent the first-year cost, which includes the initial purchase and annual maintenance costs.

SolarWinds User Reviews

• Capterra/GetApp/Software Tips 4.5 (69 Ratings)
• G2 4.5 (210 reviews)
• Gartner 4.4 (467 Reviews)
• PeerSpot 4 (47 Reviews)
• Spiceworks 4.2 (10 reviews)
• Trust Radius 8.7 (588 votes)

An IT infrastructure monitoring and management platform that provides real-time visibility into network performance, health and security. It offers network device monitoring, traffic analysis, and customizable alerts and notifications to identify and fix network problems. ScienceLogic offers a cloud-based network monitoring service that allows users to monitor their network from anywhere and offers a range of deployment options including public and private clouds, on-premises or hybrid clouds.

ScienceLogic offers three pricing tiers for its cloud network monitoring service:

1. Hybrid Cloud Monitoring - Starting at $7.50 per node per month. Bulk pricing available.
2. Service-Centric Operations – Starting at $15 per node per month. Bulk pricing available.
3. Intelligent Automation Capabilities - Starting at $22.50 per node per month. Bulk pricing available.

For example, if you are monitoring 500 nodes in the hybrid cloud monitoring tier, the estimated monthly cost is $3,750. However, actual pricing may vary based on the number of nodes monitored and volume pricing options.

ScienceLogic User Reviews

• Capterra/GetApp/Software Tips 4.5 (2 Ratings)
• G2 4.5 (8 reviews)
• Gartner 4.5 (29 Reviews)
• PeerSpot 4.1 (8 reviews)
• Trust radius 8.6 (335 votes)

Cloud-based IT infrastructure monitoring and management platform that provides real-time visibility into network performance and health. It offers network device monitoring, traffic analysis, and real-time alerts and notifications to identify and fix network problems. LogicMonitor provides a cloud-based network monitoring service that allows users to monitor their network from anywhere and offers a range of deployment options including public and private clouds, on-premises or hybrid clouds.

LogicMonitor pricing is based on the number of devices being monitored.

The costs per device and month decrease as the number of monitored devices increases.

Annual pricing is available, discounts may apply compared to monthly pricing.

Some examples of annual pricing plans include 100 devices at $9 per device per month or $10,800 per year. 350 devices for $7 per device per month or $29,400 per year. and 750 devices for $5 per device per month at an annual cost of $45,000.

User Reviews of LogicMonitor:

• Capterra/GetApp/Software Tips 4.7 (72 Reviews)
• G2 4.5 (458 reviews)
• Gartner 4.6 (57 reviews)
• PeerSpot 4.4 (10 Reviews)
• Trust radius 8.3 (292 votes)

A cloud-based network monitoring and management tool that provides real-time visibility into network performance, health, and security. It offers network device monitoring, traffic analysis, and customizable alerts and notifications to identify and fix network problems. Auvik offers a cloud-based network monitoring service that allows users to monitor their network from anywhere and offers a range of deployment options including public and private clouds, on-premises or hybrid clouds.

Auvik offers two pricing plans for its network monitoring service: Basic and Performance. Based on web reviews and Reddit, the estimated price for 50 devices is around $16 per device per month for the Basic plan and around $26 per device per month for the Performance plan. This results in total monthly costs of 800 and 1,300 US dollars respectively.

Avic User Reviews

• Capterra/GetApp/Software Tips 4.6 (70 Ratings)
• G2 4.7 (218 reviews)
• Gartner 4.5 (78 reviews)
• PeerSpot 4.4 (108 Reviews)
• Confidence radius 8.8 (154 votes)

An IT infrastructure monitoring and management platform that provides network device monitoring, traffic analysis, and customizable notifications and alerts to identify and resolve network problems. It provides real-time visibility into network performance and health and offers a cloud-based network monitoring service that allows users to monitor their network from anywhere, with a range of deployment options including public and private clouds, on-premises or hybrid clouds.

Progress WhatsUp Gold does not publicly disclose pricing information on its website. However, third party vendors such as Newegg offer a package called "WhatsUp Gold Premium 25 New Devices with 1 Year Service" with product code #NM-69VS-0170 for $2,740.00.

Progress WhatsUpGold User Reviews

• Capterra/GetApp/Software Tips 4.5 (221 Ratings)
• G2 4.4 (237 reviews)
• Gartner 4.4 (79 Reviews)
• PeerSpot 3.6 (7 Reviews)
• Confidence radius 7.7 (61 votes)

In the world of Digital Experience Monitoring (DEM), Application Performance Monitoring (APM) software plays a key role in ensuring optimal performance, availability, and user satisfaction for all applications. These APM solutions provide organizations with deep insight into application performance, enabling them to identify and resolve issues that may be impacting users' digital experience.

In this section, we present the top six APM software solutions for digital experience tracking. These industry-leading tools track and analyze application performance metrics, enabling organizations to deliver seamless and exceptional digital experiences.

From real-time performance monitoring to advanced diagnostics and analytics, these APM software solutions provide comprehensive capabilities to optimize users' digital experiences. By using these tools, organizations can proactively identify performance bottlenecks, streamline workflows, and ensure smooth, responsive, and high-performing applications.

Join us as we discover the top six APM software solutions that are redefining digital experience monitoring. Learn how these tools enable organizations to unleash the full potential of their applications, deliver great user experiences, and achieve tangible business outcomes.

Datadog is a cloud-based monitoring and analytics platform that provides application and infrastructure monitoring, alerting, instrumentation and logging. It offers full-stack monitoring and supports 450+ integrations for 150+ technologies including AWS, Azure, GCP, Kubernetes and Docker. With Datadog's cloud monitoring service, users can collect and analyze data from across their stack, gain insights into system performance, and quickly resolve issues.

Datadog's Network Performance Monitor starts at $5 per host per month billed annually and Network Device Monitor starts at $7 per device per month billed annually.

For example, monitoring 50 devices with Network Performance Monitor would cost $250 per month or $3,000 per year, while Network Device Monitor would cost $350 per month or $4,200 per year. However, it is important to note that these prices are subject to change and may vary based on the specific needs of each business.

In addition, Datadog offers several pricing plans with different features and functionality. Therefore, it is recommended that you check out the website and speak to a sales representative to determine the best plan and price for your specific use case.

Datadog User Reviews

• Capterra/GetApp/Software Tips 4.6 (215 Ratings)
• G2 4.3 (409 reviews)
• Gartner 4.5 (446 reviews)
• PeerSpot 4.3 (106 reviews)
• Confidence radius 8.6 (193 votes)

AppDynamics is an application performance monitoring (APM) solution that provides real-time insight into application performance, user experience, and business impact. It provides end-to-end visibility across application environments, including cloud, on-premises, and hybrid environments, enabling users to quickly identify and resolve issues before they impact end users. The AppDynamics cloud monitoring service allows users to monitor their applications, microservices, and APIs in real time and track performance metrics such as response times, error rates, and resource utilization.

AppDynamics offers Advanced and Peak plans tailored to the needs of larger businesses, with additional features such as multi-cloud support, machine learning, and analytics. The Advanced plan costs $35,500 per year and allows monitoring of up to 5,000 nodes for one application, while the Peak plan costs $71,100 per year and includes monitoring of up to 10,000 nodes for one application. It's important to note that pricing can vary based on each company's specific needs, and AppDynamics also offers customized plans for companies with complex environments.

AppDynamics User Reviews

• Capterra/GetApp/Software Tips 4.6 (29 Ratings)
• G2 4.5 (898 reviews)
• Gartner 4.5 (1,458 reviews)
• PeerSpot 3.8 (31 reviews)
• Confidence radius 8.4 (162 votes)

Dynatrace is an APM and Digital Experience Management (DEM) solution that provides real-time insights into application performance, user experience, and business impact. It uses AI-powered automation to identify anomalies and performance issues and provide root cause analysis and remediation recommendations. Dynatrace's cloud monitoring service enables users to monitor their applications and infrastructure across cloud, hybrid and multi-cloud environments and provides insight into metrics from specific cloud providers such as AWS, Azure and Google Cloud.

Dynatrace offers full-stack monitoring, infrastructure monitoring, and digital experience monitoring, with pricing varying based on factors such as the level of service and support required, the size and complexity of the environment being monitored, and the length of the contract. Full Stack Monitoring starts at $69 per month and 8GB host, Infrastructure Monitoring starts at $21 per month and 8GB host, and Digital Experience Monitoring starts at $11 per year for 10,000 Digital Experiences tracking units.

Dynatrace User Reviews

• Capterra Tips/GetApp/Software: 4.5 (47 ratings)
• G2 4.5 (1 101 reviews)
• Gartner 4.5 (1,458 reviews)
• PeerSpot 4.2 (29 Reviews)
• Trust radius 8.5 (542 votes)

Splunk is a cloud-based platform that provides monitoring, logging, and analytics for applications and infrastructure. It provides machine learning-based insights and predictive analytics to identify and resolve issues, and enables 300+ integrations across multiple technology stacks. Splunk's cloud monitoring service allows users to monitor their entire stack, from infrastructure to application performance, and analyze real-time data to identify and troubleshoot problems.

Splunk offers three pricing tiers for its Observability Cloud: infrastructure, applications and infrastructure, and end-to-end. Infrastructure starts at $15 per host per month and billed annually, while App & Infra and End-to-End start at $60 and $75 per host per month, respectively. Splunk also offers separate observability products, including Splunk Infrastructure Monitoring, Splunk APM, Splunk RUM, Splunk Synthetic Monitoring, Splunk On-Call, and Splunk IT Service Intelligence, each with their own entry-level pricing.

Splunk User Ratings

• Capterra/GetApp/Software Tips 4.5 (185 Ratings)
• G2 4.3 (373 reviews)
• Gartner 4.3 (1,332 Reviews)
• PeerSpot 3.5 (4 Reviews)
• Trust Radius 8.6 (425 votes)

New Relic is an APM solution that provides real-time insights into application performance, user experience and business impact. It supports multiple languages, frameworks, and environments including cloud, on-premises, and hybrid, and provides customizable dashboards and alerts for tracking performance metrics. New Relic's cloud monitoring service enables users to monitor their entire stack, including applications, infrastructure, and logs, and offers out-of-the-box integrations with popular cloud platforms such as AWS, Azure, and GCP.

New Relic offers different pricing plans for its observability platform with different data and user costs. Standard, Pro, and Enterprise plans all start at $0/month for 100GB of data download and $0.30/GB for the free tier. $0.50/GB over free limit for initial data ingestion for Data Plus plan or $0.10/GB over free limit for New Relic Vulnerability Management with initial data option, $0.50/GB over that Free Limit for Data Ingestion Plus or New Relic Vulnerability Management Free Limit with Data Plus costs more than $0.10/GB. Basic users are free on all plans, while Basic users are billed at $49 per user per month. Full platform users have different pricing for each plan. Standard plan offers 1 free user and $99/additional user (up to 5), Professional plan costs $349/user/month, customizable pricing, Enterprise plan costs $549/user/month, with custom pricing available.

New Relic User Reviews

• Capterra/GetApp/Software Tips 4.5 (165 Ratings)
• G2 4.3 (346 reviews)
• Gartner 4.5 (1,315 reviews)
• PeerSpot 4.1 (30 Reviews)
• Trust Radius 8.6 (280 votes)

Elastic Observability is a cloud-based monitoring and observability solution that provides real-time information on application performance, infrastructure, and logs. It supports multiple technologies and integrations, including AWS, Azure, and GCP, and offers customizable dashboards and alerts to track performance metrics. Elastic Observability's cloud monitoring service allows users to monitor their entire stack, from infrastructure to application performance, and analyze real-time data to identify and troubleshoot issues.

Elastic Observability offers four pricing tiers based on the amount of functionality and support provided. Standard tier starts at $95 per month, Gold tier starts at $109 per month, Platinum tier starts at $125 per month, and Enterprise tier starts at $175 per month. Pricing is based on a 120GB storage, 2-region cloud production configuration and may vary based on custom requirements and usage. Each tier includes additional features such as security, observability applications for APM, logging, and metrics, as well as advanced security features, machine learning capabilities for anomaly detection, multi-cluster replication, browsable snapshots, browsable cool and frozen tier support for and the Elastic Maps Server.

Elastic Observability user reviews

• Capterra/GetApp/Software Tips 4.3 (24 reviews)
• G2 4.2 (75 reviews)
• Gartner 4.5 (115 Reviews)
• PeerSpot 3.7 (9 ratings)
• Confidence Radius 8.6 (10 votes)

Monitoring and optimizing the digital experience of external users is critical to improving customer satisfaction, increasing conversion rates, and business success. To achieve these goals, companies rely on third-party digital experience tracking tools for insights into user behavior, performance metrics, and overall user satisfaction. Here we list the best third-party user monitoring tools for digital experiences that enable organizations to track and analyze user interactions, identify bottlenecks, and optimize user experience.

Offering a range of capabilities from web analytics and session replay to application performance monitoring, these tools enable organizations to gain insights into their digital services and make data-driven decisions. While these tools may vary in popularity and availability, they are widely recognized for their effectiveness in helping organizations improve the external digital user experience.

Here is a list of the best external user tracking tools for digital experiences (in no particular order):

1. Google Analytics: A widely used web analytics tool that provides deep insights into user behavior, website traffic, conversion rates, and more.
2. Smart Appearance:A user behavior analysis tool that enables businesses to analyze user interactions, perform session replays, and understand user journeys to improve conversions.
3. full text:A customer experience analytics platform that captures and analyzes user interactions and provides insights to improve user experience and conversions.
4. Adobe Analysis:A powerful analytics solution that enables businesses to track and analyze user behavior, engagement and conversion rates across multiple digital channels.
5. Hot pot:A user behavior and feedback analysis tool that helps businesses understand user interactions through heat maps, session recordings, and user feedback surveys.
6. Clicktale (now Contentsquare): A UX analytics platform that provides insights into user behavior, enabling businesses to optimize conversions and improve user journeys.
7. Quantenmetriken:A platform that combines user analytics, session replays and real-time data to optimize digital experiences and drive higher conversions.

It's important to note that the popularity and availability of user tracking tools for digital experiences can change over time. When choosing a tool for their monitoring needs, organizations should evaluate their specific needs and consider factors such as price, functionality, scalability, and integration capabilities.

In summary, the field of digital experience monitoring is a dynamic and critical aspect of modern business success. The Experience Watchtower's 22 Best Digital Experience Monitoring Tools enable businesses to closely monitor, analyze, and optimize the performance and satisfaction of their digital services. By harnessing the power of these tools, organizations can gain insights into user behavior, identify performance bottlenecks, and proactively improve the overall digital experience.

Obkio provides comprehensive network performance monitoring capabilities, enabling organizations to ensure optimal network health and availability. As a product-centric team, Obkio understands the importance of hands-on experience. That's why they offer a free trial so you can explore their software for yourself and discover the value it can bring to your digital initiatives.

By using Obkio's free trial, you can delve deep into the world of digital experience monitoring and experience the power of a complete monitoring solution for yourself. A free trial gives you the opportunity to explore Obkio's features, gain insights into your network's performance, and optimize the digital experience for external customers and internal teams. It's the best way to try software and learn more about tracking digital experiences without the pressure of sales.

So, enter the world of digital experience monitoring and revolutionize your user experience by trying Obkio's free trial. Empower your organization to proactively monitor, diagnose, and optimize digital services, ensuring a seamless and comprehensive experience for all users.